Privacy Policy

Privacy Policy

Last updated: 5th February 2026

This Privacy Policy explains how FAMediation Limited  collects, uses, stores and protects personal data. We are a family mediation limited company registered in England and Wales.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About Us

Company name: FAMediation Ltd
Registered address: 389 High Road, Woodford, Essex, IG8 9QH
Email: famediation@gmail.com
Telephone: 07801458915

For the purposes of data protection law, we are the Data Controller of your personal data.

2. Personal Data We Collect

We may collect and process the following types of personal data:

a) Information you provide to us

  • Name, address, email address and telephone number
  • Date of birth
  • Information about your family circumstances
  • Financial information (where relevant to mediation)
  • Information relating to children involved in mediation
  • Any other information you choose to provide during enquiries or mediation

b) Information we collect automatically

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Date and time of visits

c) Special category data

Family mediation often involves special category data, such as:

  • Health information
  • Information about children
  • Information relating to domestic abuse, safeguarding or legal matters

We only process special category data where it is necessary and lawful to do so.

3. How We Use Your Personal Data

We use your personal data to:

  • Provide family mediation services
  • Arrange and manage appointments
  • Conduct Mediation Information and Assessment Meetings (MIAMs)
  • Communicate with you about your case
  • Maintain accurate client records
  • Comply with legal and regulatory obligations
  • Safeguard children and vulnerable adults
  • Manage our business and website

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to provide mediation services requested by you
  • Legal obligation – to comply with laws and regulations
  • Legitimate interests – to run our business effectively and securely
  • Consent – where required, particularly for special category data
  • Vital interests – to protect someone’s life in safeguarding situations

5. Who We Share Your Data With

We may share your personal data with:

  • Accredited mediators working with or for us
  • Professional supervisors or consultants (subject to confidentiality)
  • Solicitors or other professionals, where you request or consent
  • Courts, HMCTS or government bodies where legally required
  • IT and administrative service providers (e.g. case management systems, email providers)

We do not sell your personal data.

6. Confidentiality and Mediation

Family mediation is generally confidential. Information shared during mediation will not be disclosed to third parties without your consent, except where:

  • There is a safeguarding concern involving a child or vulnerable adult
  • There is a risk of serious harm
  • Disclosure is required by law or a court order

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure digital storage systems
  • Password protection and access controls
  • Secure disposal of paper records
  • Confidentiality agreements with staff and contractors

8. How Long We Keep Your Data

We keep personal data only for as long as necessary. Typical retention periods include:

  • Client case files: [1year after case closure]
  • Financial records: [1 year after case closure]
  • Safeguarding records: as required by law

Exact retention periods may vary depending on legal and regulatory requirements.

9. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (where applicable)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details above.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: http://www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can try to resolve any concerns.

11. Website Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.